If something isn’t right or you just change your mind, we are happy to accept a return.
Below you’ll find everything you need to know about returning an online order, or faulty item. Take a moment to read through our policy, and then head to the instructions below.
THE IMPORTANT STUFF – OUR RETURNS POLICY
CHANGED YOUR MIND?
If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products subject to the following conditions:
Item(s) must be returned within 30 days of receipt.
Item(s) must be in complete resalable condition, unpacked, unwashed, or otherwise unused with all original tags/labels attached.
Personalized products such as mosaic murals, and other products marked as personlized cannot be returned or exchanged.
Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time and prepay the shipping charges.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
RECEIVED SOMETHING FAULTY?
If something is faulty or incorrectly described or different from the product photo shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right?
HOW TO RETURN AN ONLINE ORDER BY POST
Please request an return here: www.dintin.com/sales/guest/form/
Complete the returns form that came with your order, pack the item(s) with the return form in a box or satchel, attach the postage label and send the parcel on its way.
Once we receive the package and confirm that it meets the Returns Policy above, we’ll process your refund and send you an email to let you know.
The refund will appear in your bank account about 3-5 days after you hear from us. If there are any issues or your return doesn't meet our policy, we’ll contact you and discuss about it.